MEPCO Helpline

MEPCO, also known as Multan Electric Power Company, provides a helpline service to its customers. So that they get rid of their electricity issue at the earliest. The MEPCO helpline is effective in working as a line of communication with customers in any issue related to their bills or any power outage or to request any service. Now we will describe all types of contact information about the helpline and issues that are going to be resolved by the service in detail as well.

MEPCO Customer Services

Customer services under the MEPCO helpline include,

  • Billing Enquiries: If you have any queries or concerns regarding the electricity bill or your payment status, you can contact the MEPCO helpline for any billing discrepancy rectification.
  • Service Requests: Requests for new connections, replacement of meters, and upgrades could be sought through the helpline.
  • Unscheduled Power Failure: Report any unscheduled power failures and get updates about when the issue is likely to be rectified.
  • Load Shedding Time: Find the load shedding time for your zone by utilizing real-time information available at the MEPCO helpline
  • Complaints: The consumers may file their complaints against power theft, unscheduled cuts, or incorrect billing.

MEPCO Helpline Contact Number

You can contact MEPCO through its respective avenues to address your issue,

ServiceContact Number
Primary Helpline Number0800-63726
Power Failure Reporting118 or 8118
Email for Complaintsccms@pitc.com.pk
Escalation of Complaintqaccms@pitc.com.pk

For any general queries, billing problems, or service complaints, customers can call the helpline number 0800-63726. Additionally, complaints can be submitted via email.

Regional MEPCO Helpline Numbers

The MEPCO has set helpline numbers region-wise to attend to the call in the shortest time possible. Some of the regional contact number is given below,

RegionContact Number
Multan061-9220198
Dera Ghazi Khan064-9239229
Bahawalpur062-9250102
Sahiwal040-9200305
Vehari067-3360282
Rahim Yar Khan068-9230160

Various contact numbers are placed for in-person inquiries or you can visit the official regional customer service center on the MEPCO official website for the detailed list of contact numbers.

How to Register Complaint through MEPCO

There are several ways to file a complaint for any of the grievances through the various mediums provided by MEPCO so that consumers have options to choose what best suits their location for filing a complaint:

  • Call: To get any kind of service problem or dispute regarding billing, call the helpline number at 0800-63726.
  • Complaint Portal: File complaints through the official complaint portal by MEPCO.
  • You can raise your complaint by sending an email to ccms@pitc.com.pk along with your complaint details and account number.
  • After lodging you may track the status of your complaint using the online portal with the help of a 14-digit reference number.

Billing Dispute at MEPCO

If you notice some wrong information in your electricity bill, ring the MEPCO helpline right away. You will be asked for the information of the mistake found in your bill, and the customer service person will call the relevant authorities and sort the problem out. Don’t forget to send payments for the remaining portions of your electricity bill during this procedure as you will not have to bear the costs of any late penalties or disconnection of the electric supply.

FAQs

The general queries and complaints can be reached on the main helpline number, which is 0800-63726.

Yes, you can check your bill from the You could ask for a callback from the helpline in order to acquire real-time information about load shedding or you could visit the MEPCO website in order to avail of the same kind of details official website of MEPCO.

The regional helpline number for Bahawalpur is 062-9250102. 

Conclusion

The MEPCO helpline accepts calls on an emergency basis in case of a power failure and all other calls on weekdays. All conveniences of MEPCO for their customers include coping with electricity problems via e-mails, online portals, and telecommunication. When an account detail is prepared while contacting the helpline, it ensures timely service.